Shipping policy
Thank you for shopping with 999 Decor.
We are committed to delivering your order safely and efficiently while ensuring a smooth shopping experience.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been processed and dispatched, you will receive a shipping confirmation along with tracking details, where applicable.
Delivery Timeline
Estimated delivery times may vary depending on your location and product availability.
• Metro Cities: 3–7 Business Days
• Other Cities & Towns: 5–10 Business Days
• Remote Locations: 7–14 Business Days
Please note that delivery timelines are estimates and may occasionally be affected by factors beyond our control, including weather conditions, courier delays, public holidays, or unforeseen logistical issues.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment is completed.
We may offer free shipping promotions from time to time. Such offers will be clearly communicated on our website.
Order Tracking
Once your order is dispatched, you will receive tracking information via email, SMS, or WhatsApp, allowing you to monitor your shipment's progress.
Delivery Attempts
Our courier partners may make multiple delivery attempts. If delivery is unsuccessful due to incorrect address information, recipient unavailability, or other customer-related reasons, additional shipping charges may apply for re-delivery.
Address Accuracy
Customers are responsible for providing accurate shipping information during checkout. 999 Decor shall not be held responsible for delays or failed deliveries resulting from incorrect or incomplete address details.
Damaged Shipments
If your order arrives damaged, please notify us within 48 hours of delivery. To help us resolve the issue quickly, kindly provide:
• Clear photographs of the damaged product
• Images of the outer packaging
• Your order number
Our team will review the request and assist you with the appropriate resolution.
Delivery Delays
While we strive to ensure timely deliveries, delays may occasionally occur due to circumstances beyond our control. We appreciate your patience and understanding in such situations.
Contact Us
For shipping-related inquiries, please contact our customer support team.
Email: support@999decor.com
Thank you for choosing 999 Decor. We appreciate your trust and look forward to helping you create beautiful living spaces.