Refund policy

Customer satisfaction is important to us.

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the item and packaging.

Eligible returns must be:

• Unused and in original condition
• Returned in original packaging
• Reported within the applicable return period

Refunds will be processed after the returned item has been inspected and approved.

Please note that minor variations in color, texture, finish, or dimensions may occur due to lighting, photography, screen settings, or handcrafted characteristics and do not qualify as defects.

Shipping charges, if applicable, are non-refundable unless the return is due to our error.

We reserve the right to refuse returns that do not meet our return requirements.

For return requests, please contact:
Email: info@999decor.com